HP PRINTER ERROR CODES

HP Printer Error Codes

These HP printer error codes are to help you troubleshoot and repair your printer fault.They are to be used as a rough guild only

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Common HP Printer Errors:

Many HP printer error codes are common among the full range of both  old and new printers .Please find below a useful guide to the most common HP printer error codes, what the error codes are and how to fix them.Not all hp printer error codes can be easy fixed by the customer and an Engineer may need to attend the call .If you need a part or have any questions or need an service call please contact us on 01 015373827

 

HP Error Code: 02 – Warming Up

Explanation:This is commonly associated with printer cable or driver problems

What to do:Power off the printer and remove all the printer cable, Wait for a few second and power it back on, if this does not resolved the problem, there may be a hardware problem. An Engineer will need to attend the call,

HP Error Code: 10 – Supplies Memory Error

Explanation:The printer may have a problem with the toner cartridge or the toner chip, Printer is unable read it.

What to do: Try to reset the printer by powering it on and off. If this doesn’t work Take out the Toner cartridge and reinstall it, if this doesn’t work try replacing the toner cartridge. If is still doesn’t work then you may have a hardware fault.

HP Error Code: 11 – Paper Out

Explanation: If the printer has not run out of paper, it is likely there’s a problem with the paper tray or paper sensor.

What to do: Make sure the printer is placed is on a flat surface. Next check all the paper cassettes for any damage or toner build up. If not fixed an Engineer will need to attend the call, 

HP Error Code: 12 – Open or No EP

Explanation:Check to see If the toner cartridge is in correctly, if so it may mean either a cover is open or the cooling fans or sensors are defective.

What to do: Check the toner cartridge are installed correctly and check all covers are closed properly. If this does not fixed it an Engineer will need to attend the call,

HP Error Code: 13 – Paper Jam

Explanation: The printer has a paper jam. Paper jams can occur through out the machine i.e. pickup, printing, fusing and exit. Most hp machines will indicate on the screen where the jam has happened

What to do: Follow the on screen instructions, if available, or check for the paper jam through out the machine. Please do not use hard implements to remove paper jams at the risk of damage to the machine and yourself. If this does not fixed it an Engineer will need to attend the call

HP Error Code: 14 – No toner Cartridge

Explanation: The machine either doesn’t have a toner cartridge or it is not correctly

What to do: Remove and reinstalling the toner normally fixes this problem.

HP Error Code: 16 – Toner Low

Explanation: This normally indicates the toner cartridge is low or the toner is empty.

What to do: Remove the toner and shaking it gently to evenly distribute the remaining toner. replace the cartridge if this does not fix the problem

HP Error Code: 20 – Memory Overflow

Explanation: The Print job exceeds the current memory of the laser printer.

What to do: Reduce the size of your printing job and try reducing the DPI.  Also try making the document or image simpler.

If this does not fixed it an Engineer will need to attend the call

HP Error Code: 21 – Printer Overrun

Explanation: The print job has exceeded the current memory capacity of the printer.

What to do: You will need to reduce the size of your current print job. Or try reducing the DPI. You can also try making the document or image simpler.

If this does not fixed it an Engineer will need to attend the call

 HP Error Code: 22 – I/O Configuration

Explanation: A Communication problem between the printer and the computer has occurred.

What to do: Try another printer cable i.e. usb-network or parallel and check the computer is power on and the cable is fully inserted. If this doesn’t help there may be a hardware issue and an Engineer will need to attend the call

 HP Error Code: 24 – Job Memory Full

Explanation: There is too many print jobs being send to the printer at the same time, or the job is too big for the laser printer memory to process.

What to do: You can reduce the file size of your current print job. You can also try reducing the DPI. You can also try making the document or image simpler.

HP Error Code: 25 – XXX Memory Full

Explanation: many print jobs being send to the printer at the same time, or the job is too big for the laser printer memory to process

What to do: You can reduce the file size of your current print job. You can also try reducing the DPI. You can also try making the document or image simpler.

 HP Error Code: 30 – PS Error 16

Explanation: This is a PostScript firmware error. PCL files being sent while the print is in PS mode or a bad PostScript file can also trigger it.

What to do: Reseat the PostScript SIMM or replace it. If this doesn’t help there may be a hardware issue and an Engineer will need to attend the call

HP Error Code: 30.1.1 – Disk Failure

Explanation: The printer’s hard disk has crashed or is faulty

What to do: This can normally be resolved by pressing the SELECT button. If it persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 40 – Data Transfer Error

Explanation: The connection between the Printer and the Pc has gone faulty.

What to do: Check all the cables and ensure that any EIO boards are seated installed properly. If the printer is networked check to make sure the printer has the right IP settings and the driver haven’t changed. Press SELECT to continue printing however print data may be lost; simply reprint the missing pages.

 HP Error Code: 41 – Temporary Print Engine Error

Explanation: The printer has experienced a temporary engine error, which can be easily fixed.

What to do: Power the printer off from the mains and wait for 100 seconds. Turn the printer back on and resend the print job.

 HP Error Code: 49 – Printer Error or Communication Error

Explanation: There is a few causes to this error it depends on the printer model, which tend to be associated with firmware or network errors,

What to do: First try powering off printer and on again. If the problem persists check all print jobs being sent to the printer. If this does not fix the problem try replacing the printer network card or reseating memory modules. If it persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 50.x – Fuser Error

Explanation: The printer fuser is faulty or the supporting circuits or power are at fault. The additional 50.x number indicates:
What to do: These faults typically needed assistance from an engineer

 HP Error Code: 51 – Beam Detect Error

Explanation: The laser unit is faulty

What to do: These faults typically needed assistance from an engineer

 HP Error Code: 52 – Incorrect Scanner Speed Error

Explanation This error code and HP error codes 52.1 and 52.2 indicate there is a problem with this scanner motor,

What to do: These faults typically needed assistance from an engineer

HP Error Code: 54 – Printer Error Cycle Power

Explanation: There are a number of causes for this problem. On some models it means the sealing tape hasn’t been removed from the toner cartridge, which can be easily resolved.

What to do: Check tape has been removed for the toner cartridges and remove it,

If it persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 55 – Internal Communication Problem

Explanation: The likely cause is a poor connection between the DC controller and the formatter. Or both may have faults, although this can sometimes be attributed to faulty fusers, laser assemblies,

What to do: If it persists you may have a hardware problem and an Engineer will need to attend the call

HP Error Code: 56 – Printer Device Error

Explanation: This error can relate to a number of different problems depending on the model.

What to do: Turn the print off for 30 seconds and turn on againIf it persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 57.xx – Fan Failure / Gears Seized / Memory Card Error

Explanation: This error code indicates a failure of one of the printer’s fans,

What to do: If it persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 58.xx Error

Explanation: environmental memory controller problem, fan problem, or power problem and or DC controller fault.

What to do: If it persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 59 – Motor Error

Explanation: The printer has a faulty motor problem possibly relating to the main motor, fuser motor, and image drum motor.

What to do: If it persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 60.xx –

Explanation: This relates to a motorised tray lift error.

What to do: Check that all paper trays are moving up and down check obstructions such as paperclips or other objects.

 HP Error Code: 61 – Formatter, Memory Error

Explanation: The laser printer either has bad memory SIMMs or a faulty formatter board.

What to do: Try simply reseating the memory chips. If it persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 62 – Memory Error

Explanation: Defective Formatter Board

What to do: Power on and off the machine, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 63 – Defective Formatter Board

Explanation: Your printer has a defective formatter board.

What to do: HP Error Code: Power on and off the machine, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

HP Error Code 64 – Scan Buffer Error

Explanation: This can be a number of different things including: faulty D.C. controller, or improperly fitted or bad firmware Dims or a faulty formatter board.

What to do: Power on and off the machine, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 65 – Scan Buffer Error

Explanation: This can be a number of different things including: faulty D.C. controller, or improperly fitted or bad firmware Dims or a faulty formatter board what to do: Power on and off the machine, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

HP Error Code: 66 – External Paper Handling Device Error

Explanation: This fault means there’s a fault with one of the additional paper trays or finishing units, such as a staple finisher.

What to do: Power on and off the machine, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 67 – Service Printer Error or Memory Error

Explanation: Again this can be a number of faults i.e. a temporary error, defective paper guide, a break in communication, controller board error.

What to do: Power on and off the machine, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 68 – Error in NVRAM. Service Error NVRAM full

Explanation: The NVRAM is full; hick means some actions can’t be processed.

What to do: Power on and off the machine, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 69 – Duplexer Error

Explanation: The laser printer may have a problem with duplex unit; this is the unit that enables the printer to print back to back

What to do: Check the duplexer check for any obstructions that may be causing the error. If the error persists you may need a new duplex unit and an Engineer will need to attend the call

HP Error Code: 70 – Faulty MIO Card or SIMMs or Wrong Cartridge

Explanation: Either the SIMM or toner cartridge is installed wrongly.

What to do: Check the SIMMs or cartridge, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

HP Error Code: 71 – Faulty MIO Card or SIMMs or Wrong toner Cartridge

Explanation: Either the SIMM or toner cartridge is installed wrongly.

What to do: Check the SIMMs or cartridge, If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 72 – Defective toner Cartridge or Formatter Board

Explanation: Either the toner cartridge is not defective, or was removed during access, or the formatter board is defective.

What to do: If the problem persists you may have a hardware problem and an Engineer will need to attend the call

HP Error Code: 79 – Critical Hardware Error has occurred

Explanation: Your printer has a faulty of some kind, possibly related to a network card or a firmware issue.

What to do: If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 80 – Defective Network Card or Formatter Board

Explanation: Your printer has a faulty. Network Card or Formatter Board

What to do: If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 81 – Defective Network Card or Formatter Board

Explanation: Your printer has a faulty. Network Card or Formatter Board

What to do: If the problem persists you may have a hardware problem and an Engineer will need to attend the call

 HP Error Code: 89 – PostScript ROM Failure

Explanation: Your ROM may be faulty or improperly located

What to do: If the problem persists you may have a hardware problem and an Engineer will need to attend the call

HP Error Code: 99 – Firmware Upgrade

Explanation: There has been a flash firmware failure.

What to do: If the problem persists you may have a hardware problem and an Engineer will need to attend the call